Shop online safely

Don't share your personal data

Miscota never will send you any kind of email or call asking for your passwords or accounts data, credit card codes. If someone contacts you with that intention, don't ask them and please send us back this information to Miscota immediately. So we will proceed about the incident.

Verify the Fake Emails (attempts of 'spoofing' o 'phishing')

• Ignore every email that asks for personal data or that makes you click into another website different to Miscota. Moreover if the payment has to be outside Miscota website. That should be an attempt of phishing and you have to consider it fraudulent.
• Miscota use the endings "@miscota.com" for the emails. If you receive another ending, you can be sure that it is a fake email.
• Some emails which practice phishing contains links to sites that use the word "Miscota" in its URL, but it's a website absolutely different. To realize that before clicking, you can displace the mouse over the link and you will see the URL associated. Probably will be in a different format than the originals ones from Miscota.
• If even checking that you click into the email that practice phishing and you land into a site that seems to be "your profile" or seems that you have to verify or modify your personal data. Just ignore it and consider them fraudulent.

Inform us about the attempts of 'phishing'

• Send an email to [email protected] with the fake email. This action will help us to locale its origin.

Protect your Password:

• Passwords distinguish between capital and regular letters, and it contains a minimum of six characters. If you add numbers or special characters, you will have a better password because will be more difficult to guess.
• If you use a public computer (libraries, cybercafés...) remember to logout your session in Miscota as soon as you finish.

Privacy policy

Privacy and cookies policy

 

DATA PROTECTION Maskokotas SL.

The company guarantees to the users of the website that it complies with the Organic Law on Data Protection and Guarantee of Digital Rights, and that it has established the security measures required by laws and regulations aimed at preserving secrecy, confidentiality and integrity in the treatment of your personal data.

 

Said personal data will be used in the manner and with the limitations and rights granted by the protection of personal data.

 

The collection and processing of the requested personal data has as its Purpose: client service, both administrative and commercial. Legitimation: The legal basis for the processing of your personal data is the consent you give by accepting this Privacy Policy before sending / providing us with your data. Recipients: your data will not be communicated to any third party, unless you are expressly informed or there is a legal obligation.  Maskokotas SL undertakes to keep the maximum reserve, secrecy and confidentiality about the information of the personal data that it has at its disposal. Duration: Your data will be kept for the minimum time necessary to satisfy the purpose for which you provided it, as well as to meet the responsibilities that may arise from the data provided and from any other legal requirement. Rights: The interested party is the holder of the rights of access, rectification, deletion, limitation and opposition to the processing of their personal data, as well as the right to the portability of them. Likewise, at any time the interested party may withdraw the consent given without this affecting the legality of the treatment, as well as the possibility of going before the competent control authority (AEPD).

 

LEGAL NOTICE LSSI - CE   

In compliance with Law 34/2002, of July 11th, on Services of the Information Society and Electronic Commerce (LSSI-CE), Maskokotas SL informs you that it is the owner of the website. In accordance with the requirements of Article 10 of the aforementioned Law, it hereby provides the following information:

 

The owner of this website is: Maskokotas SL

NIF: B98627441

Registered company office: Avenida Generalitat Valenciana 18, 46470, Massanassa, Valencia    

 

USERS

Anyone who accesses or uses this website becomes a USER thereof and, from the time of said access and/or use, accepts the Terms of Use specified herein. The abovementioned Conditions shall apply irrespective of the General Contracting Conditions whose observation may be compulsory.

 

USE OF THE WEBSITE

The website provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to Maskokotas SL or its licensors to which the USER may have access. The USER assumes responsibility for use of the website. This responsibility extends to any registration which may be necessary to access certain services or content.

When registering, the USER shall be responsible for providing accurate and licit information. Upon registering, USERS may be given a password for which they are liable, accepting responsibility for the diligent and confidential use thereof. The USER undertakes to make appropriate use of the contents and services that Maskokotas SL offers through its portal and not to use them for activities including but not limited to:

• engaging in unlawful or illegal activities or any activities that are contrary to good faith and public order
• disseminating content or propaganda of a racist, xenophobic, pornographic or illegal nature; or that supports terrorism, or violates human rights
• doing damage to the physical or IT systems of Maskokotas SL, its suppliers, or third parties, by introducing or spreading computer viruses, or any other physical or IT systems likely to cause the aforementioned damage;
• attempting to access and, where relevant, use the e-mail accounts of other users and modify or manipulate their messages. Maskokotas SL reserves the right to remove any comments and contributions that violate respect for human dignity, or that are discriminatory, xenophobic, racist, or pornographic; or that constitute an attack against youth or childhood, order or public safety; or that, in its opinion, are not suitable for publication. Under no circumstance will Maskokotas SL be held liable for the opinions expressed by users in forums, chats or any other tools used to participate on the website.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

Maskokotas SL will be the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein (by way of illustration, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.).

All Rights Reserved. By virtue of the provisions of Articles 8 and 32.1, paragraph two, of the Spanish Intellectual Property Act, the following are expressly prohibited: any reproduction, distribution or public disclosure, including any means of making available all or part of the contents of this website for commercial purposes, in any form, or by any technical means, without the authorisation of Maskokotas SL.  The USER undertakes to respect the rights of Intellectual and Industrial Property owned by Maskokotas SL.  THE USER may view items on the website and even print, copy, and store them on their computer's hard drive, or any other hardware, provided that it is solely and exclusively for personal and private use. The USER shall refrain from removing, altering, bypassing or manipulating any safeguard or security system installed on Maskokotas SL web pages.

 

WAIVER OF GUARANTEES AND LIABILITY

Maskokotas SL will not be held liable under any circumstances for any damages of any nature that may arise, including but not limited to: errors or omissions in the content, lack of availability of the website or the transmission of viruses, malware or harmful programmes through the content, despite having taken all necessary technological measures to prevent this from occurring.

 

AMENDMENTS

Maskokotas SL reserves the right to make any changes it deems appropriate to its website with no prior warning; it may change, delete or add to both the content and services provided thereon, and the way in which said content and services appear or are located on the website.

 

LINKS

In the event that links or hyperlinks to other Internet sites are available on the website, Maskokotas SL will not exercise any control over said sites and contents. Under no circumstances shall Maskokotas SL be liable in any way for the content belonging to third-party sites or links to them and does not guarantee the technical availability, quality, reliability, accuracy, scope, veracity, validity or constitutionality of any materials or information contained on any of these hyperlinks or any other websites.

Likewise, the inclusion of these external links implies no partnership, merger or shareholding whatsoever with the linked companies.

 

RIGHT OF EXCLUSION

Maskokotas SL reserves the right to refuse or withdraw user access to the website and/or the services offered with no prior notice, at its own discretion or that of any third party, to those users who violate these Terms and Conditions of Use.

 

MISCELLANEOUS

Maskokotas SL will act against the breach of these terms and conditions, as well as any misuse of its website, pursuing all legally applicable civil and criminal channels.

 

MODIFICATION OF THESE TERMS AND DURATION

Maskokotas SL may modify at any time the conditions determined here, being duly published as they appear herein.

These Terms and Conditions shall remain valid as long as they are displayed and until they are modified by other duly published ones.

 

APPLICABLE LAW AND JURISDICTION

The relationship between Maskokotas SL and the USER will be governed by current Spanish regulations and any dispute will be submitted to the Courts and tribunals of the city indicated above.

 

USE OF COOKIES

A cookie is an information file that the server of this website sends to the device (computer, smartphone, tablet, etc.) of the person accessing the page to store and retrieve information about the browsing session carried out from said device.

Maskokotas SL uses various types of cookies (technical, analytical and social) solely for the purpose of improving user navigation on the website, without any advertising or similar object.

 

Maskokotas SL, does not collect any personal data through cookies. All cookies, except those used by the Google Analytics statistics system, are temporary and disappear at the end of the session.

 

The user may, at any time, choose which cookies they want to operate on this website via:

 a) The browser settings; (indicate link in each browser to enable or disable cookies)

b) Third-party tools, available online, that allow users to detect cookies on each website they visit and manage their deactivation.

Neither this website nor its legal representatives are responsible for the contents or the veracity of the privacy policies that third parties mentioned in this cookie policy may have.

 

The acceptance of this policy implies that the user has been informed in a clear and complete way about the use of data storage and recovery devices (cookies) as well as that Maskokotas SL has the user's consent for the use of the same as established in article 22 of Law 34/2002, of July 11th, on Services of the Information Society and Electronic Commerce (LSSI-CE).

Removing items from the catalog and product safety

Miscota.uk takes her responsibility as a seller very seriously. Together with manufacturers and national enforcement authorities we take our responsibility with respect to the safety of the products.

Once we receive a notification regarding the recall of a product from the site, by a seller or a national or European authority, we will stop the sale of this product immediately. In addition, we contact our customers who receive the same product from the website. We inform them about the possible measures made by the manufacturer or by the competent authorities.

The most recent information about the recall of products can be found on the website of the European Union.

Payments methods

At Miscota there are this different ways to pay:

• Credit card: we accept Visa, Mastercard, Maestro and American Express through the secure payment platfform.

Miscota accepts the following credit cards: 

Server Security

Terms of service

 

COMPANY PROFILE

Maskokotas SL (hereafter, "Miscota") is a Spanish company, with company tax code (CIF) B98627441, registered in the Mercantile Registry of Valencia, volume 9790, book 7072, folio 171, Section 8, page number V-159.407 and located at 46470-Massanassa (Valencia), Avenida Generalitat Valenciana, number 18.

Maskokotas SL

To contact Miscota customer services you should access the contact section of the website and follow the instructions.  The contact telephone number is 93.524.09.22 extension 200 and the email address is [email protected].

 

1.- PURPOSE AND GENERAL CONSIDERATIONS

1.1.- Miscota is the owner of the website www.miscota.com (hereafter, the “Website”), which is a web platform through which consumer products in general are sold.

 

1.2.- The General Conditions described below regulate the conditions of use and access to the Website by any visitor (hereafter, “Users”) and the contracting of products offered by Miscota on the Website (hereafter, “Product” or “Products”) by any User through the Website (hereafter, “Customer”).

 

1.3.- In order for Users of the Website to become Customers, and therefore acquire products, they must complete an identification and registration form, accepting these General Conditions and following the instructions they will continue to receive through the Website itself.

 

1.4.- Miscota operates and delivers throughout the Spanish territory covering the Iberian Peninsular and Balearic Islands, but excluding the Canary Islands, Ceuta and Melilla (hereafter, the “Territory”).

 

2.- USE OF THE WEBSITE

2.1.- The Customer and User of Miscota agrees to use the Website in a suitable and lawful manner, in accordance with the relevant legislation and these General Conditions.

 

2.2.- Misuse of the Website is prohibited. The Customer and/or User must abstain from:

 

1. Committing crimes or encouraging others to do so.
2. Introducing or distributing computer viruses or uploading offensive or obscene material on the network.
3. Hacking aspects of the services of the Website.
4. Corrupting the data that appears on the Website.
5. Sending non-requested publicity or promotional materials (“spam”).

 

2.3.- Miscota will not be responsible for the Website being unavailable at any time. 

 

2.4.- The Website may also contain links to other websites that are not operated by Miscota (hereafter “Other Websites”). Miscota does not exercise any control over Other Websites and is not responsible for the content of them or any damage that may arise from their use. It reserves the right to remove links if it becomes known by any means that the linked site has committed any irregularity or illegal act.  

 

3.- ACCEPTANCE, MODIFICATION AND DURATION OF THE GENERAL CONDITIONS

3.1.- The use and access of the Website by the User constitutes acceptance of these General Conditions. In addition, to be able to purchase any of the Products offered by Miscota, it is compulsory for Users to complete a form with the identification details expressly accepting these General Conditions and the Privacy and Cookies Policy. If the User has any doubt regarding the General Conditions, they can contact the Company using the Identification details mentioned in the General Conditions.

 

3.2.- Miscota reserves the right to modify the content of the General Conditions at any time.  This will not affect the Customer or User, who will be subject to the prevailing General Conditions of the Website at the time of contracting the products or at the time of use and access.

 

3.3.- The legal relationship generated by the access and use of the Website has an indefinite duration. Notwithstanding the foregoing, any of the parties may terminate the contractual relationship when they wish. In the event that Miscota modifies the General Conditions, said legal relationship will be resolved and it would mean that the Customer or User must adhere to the new general conditions, where appropriate.

 

3.4.- The contract may be formalised in any of the languages in which the General Conditions of the Website are available, at the choice of the customer.

 

4.- OBLIGATIONS OF MISCOTA AND OF THE CUSTOMER/USER

4.1.- Miscota agrees to make available all of the necessary information to the Customer and/or User regarding the Products it offers as well as the orders which have been formalised.  Miscota accepts no responsibility for the temporary non-compliance of these General Conditions in the event of force majeure and in the event of a customer fault or an unforeseen event attributable to a third party,

 

4.2.- The Customer and/or User agrees to complete the order forms, and any other form, truthfully and according to the instructions provided. The Customer also agrees to pay the price of the Product with the applicable taxes and delivery costs, always in accordance with the final offer received from Miscota.

 

4.3.- We recommend you save a copy of the information relating to the purchased Products.  Miscota accepts no responsibility for the consequences and damages caused by the loss of the information by the Customer.

 

4.4.- Miscota accepts no responsibility for the consequences and damages that may result from the improper use of Products sold through the Website.

 

5.- PRODUCT INFORMATION

Miscota offers a detailed description of the Products included on the Website in accordance with the technical descriptions provided by distributors, manufacturers and suppliers in general. It also includes information relating to the trade name, trademarks or distinctive signs of the Products in order to provide as much information as possible to the Customer and/or User.

5.2.- The offers published on the Website include a detailed description of the conditions of the offer, including its duration, number of units available, price and information relating to the Product offered.

5.3.- Please read the descriptions of the Products carefully before deciding to purchase them. If you have any doubts, please contact us before making the purchase.

 

6.- PLACING AN ORDER

6.1.- To be able to place an order, the Customer must be at least 18 years of age and reside in the Territory.

 

6.2.- The User can register themselves on the Website in the “Create Account” section.  To do this, they must enter the personal information marked as compulsory. This registration will provide the User with access to the Website and to the purchasing of products.

 

6.3.- Placing an order is understood from the selection of one or more items and clicking the ‘Add to my basket’ button will add to ‘My basket’ of the online shop. Once all of the desired items have been added to the basket, you must access it and review the items and the number of units, select the type of transport required, and press ‘Process Purchase’.  Afterwards, the User will be able to choose between ‘Buy as a Guest’ (if they have not previously registered on the Website) where they must fill in their personal details, the delivery details and complete the relevant payment information, or the User can also carry out the purchase process clicking ‘Go to my account’ where they will not need to complete their personal details again. In both cases, the contracting process is formalised when the ‘Buy Now’ button is selected.

 

6.4.- All orders are subject to our acceptance. Within 24 hours of placing an order, we will send an email with our confirmation that the contract has been made (hereafter, “Order Confirmation”), as long as the Customer has provided their email address on the personal details form. Miscota accepts no responsibility for errors and non-functioning of the email address provided by the Customer and/or User for the Order Confirmation to be sent to.

 

 

7.- CANCELLATION AND CHANGES TO ORDERS

7.1.- Cancelation. Orders can be cancelled without cost, provided that the order remains on the premises of Miscota. In which case, the refund of the money will be carried out through the same method of payment used and without additional cost.

 

7.2.- Extending the order. Items can be added to an order provided it has not already been sent and it is logistically possible.  The customer will pay the corresponding amount as a result of the modification.

 

7.3.- Removing items. Items can be removed from an order provided it has not already been send and it is logistically possible. The refund of the money will be carried out through the same method of payment used.

 

In the event of changes to the order, a change in the total amount may result, which is subject to an additional charge of delivery costs in the event it does not reach the minimum stipulated, as well as the removal of said costs if the total amount is the same or exceeds the minimum indicated on the website.

 

8.- AVAILABILITY

Orders are subject to availability of the Product from our suppliers. It may be the case that the Products are not in stock, have been damaged, or are not of the expected quality, amongst other things. In these cases, the customer will be informed, and alternative products will be suggested, or the order will be cancelled. The resulting amount will be refunded within 14 days. The reimbursement of these amounts will be the limit of our responsibility towards the Customer if it is impossible to provide the requested Products.

 

9.- PRICES

9.1.- The prices of the Products indicated on the Website include the VAT applicable in accordance with the prevailing legislation at the time of contracting, but not the delivery costs.

 

9.2.- The delivery costs are borne by the Customer, unless stated otherwise, and are defined during the contracting process and detailed separately to the price of the Product. Once the costs are known, the User may cancel without incurring any charge. The sum of the delivery costs and the price of the Product will be the total price to pay which will be shown to the Customer before the contract is formalised.

 

9.3.- In the contracting process the Customer will accept the total price when pressing the ‘Buy Now’ button.

 

9.4.- We reserve the right to charge the order upon Order Confirmation.

9.5.- Despite our best efforts to always keep our prices correct and updated, exceptionally a product in our catalogue may show the wrong price. If this happens, we'll try to detect the error as quickly as possible and we will contact you to report the issue. If the correct price is lower than the one shown on the site, we will reimburse the price difference. If the correct price is higher than the one paid, we will cancel the order and refund the amount you paid for it. 

 

10.- PRODUCT PAYMENT

10.1.- Miscota offers four payment methods to Customers:

 

- Credit/debit card payments:

 

If choosing to pay by card, the Customer’s order will not be processed until the payment has been authorised by their bank. Online payment using a credit card is carried out using the "Secure Socket Layer" security system, which encodes the bank details when they are sent via the internet. For security reasons, Miscota checks all orders paid by bank card. We accept American Express, Maestro and any Visa and Mastercard registered on the Verified by Visa secure payment system. In addition, for any order whose amount exceeds a rate fixed by Miscota, the Customer will be asked to provide an identification document that must be sent to the email address indicated in our contact details.

 

- Payment by bank transfer:

 

The Customer must carry out the transfer to the account which will be indicated to them in due course. When the order is finalised, the Customer will receive an automatic email with the bank account details to which to make payment. The reference indicated at the end of the order must be used as a reference for the transfer. In the event that this reference has not been indicated, the order will be cancelled, and the money will be returned within 14 calendar days.

 

- Payment by PayPal:

 

PayPal enables direct payment without communicating financial information on the internet.  It automatically encodes the confidential information with the help of the best technologies available on the market. 

 

10.2.- Miscota has contracted the services of Adyen, a company that offers a secure online payment gateway, so the information provided by the Customer at the time of payment will be processed by this company and, therefore, Miscota will not have access to or store any of these details.

 

10.3.- In the event that the purchase has been made by a final consumer or a business, the corresponding invoice may be requested, and must be requested through the contact section of the website, once the order has been received, indicating the billing details. The customer authorises us to issue the invoice in electronic format and may request that we send a paper invoice if desired at no additional cost.

 

11.- PRODUCT DELIVERY

11.1.- Miscota will deliver the Products to the Customer at the delivery address which appears on the personal details form provided by the Customer themselves, which must be within the limits of the Territory.

 

11.2.- We understand days as working days, therefore excluding Saturdays and Sundays and bank holidays. If this deadline is exceeded for a cause attributable to Miscota, we will inform the Customer of this and we will propose alternative solutions.

 

11.3.- The estimated date of delivery will be indicated on the website, within the information for each Product. This is a provisional date since it may vary depending on the availability of the Product as well as the transport service chosen. This date may also be altered in the event of there being an issue with the stock of the products or with the transport service. In any of these cases, a solution will be sought for the Customer.

 

11.4.- The delivery costs depends on the total amount of your order as well as its weight and volume, provided this is informed at the time of placing the order, or once the discounts have been applied (vouchers-campaigns and promotions). Once the payment has been made, it is not possible to change the transport service.

 

11.5.- The Customer agrees that he/she or another designated person will be at the address indicated in order to receive the package. In the event of not being present on the first occasion, the carrier will try one more time. If they are still unable to deliver the order, it will be returned to us, with the subsequent reimbursement to the Customer of the payment made minus the delivery costs of the Product which will be borne by the Customer, as well as of the second delivery, if applicable.

 

11.6.- In all cases, the delivery will be made within 60 days from the date of the contract being made.

 

11.7.- The risk of the products will be passed to the Customer at the time they take material possession of the Product.

 

11.8.- The Customer will take ownership of the Products when Miscota receives full payment of the order made.

11.9.- The cost of customs fees will be in charge of the client, since there are taxes from  the country of receipt and these costs are not linked to our sales service.

 

12.- PRODUCT GUARANTEE

12.1.- All of the Products offered by Miscota have the legally required guarantee. If any of the Products contain a manufacturing defect, we agree to replace them with a new one or make the relevant payment within a time period of three (3) years from the delivery of the Product, if the proof of the defect meets that set out in section 12.5. In this case, all of the Product return costs and sending of the new Product or the same product once repaired are borne by Miscota.

 

12.2.- Unless proved to the contrary, the delivery is understood to be completed on the day stated on the invoice or the delivery note if this was later.

 

12.3.- For the guarantee to be effective, proof of purchase must be presented within the legally established time frame.

 

12.4.- The consumer must inform us of the non-conformity of the Product within 2 months of being aware of it through an email or by contacting us on the telephone number provided in the Identification Details section of these General Conditions.

 

12.5.- Unless proved to the contrary, any non-conformities which become apparent within six months of the delivery of the Product shall be presumed to have already existed upon delivery, except when this presumption is incompatible with the nature of the Product or the nature of the non-conformity. From the sixth month we will proceed in the same manner, although there will be no presumption that the product suffered any defect, and this must be proved by the User and/or Customer.

 

12.6.- There is conformity of the products with the contract and therefore, Miscota will not be responsible for non-conformities when the Products included on the Website:

 

1. a) Comply with the description given by the seller and possess the qualities of the Product that the seller has presented.
2. b) Are fit for purpose for which Products of the same type would ordinarily be used.
3. c) Are fit for any particular purpose required by the consumer and user of which the seller was made known at the time the contract was made.
4. d) Show the quality and performance which are normal in Products of the same type that the consumer and user may reasonably expect, in view of the nature of the Product.

 

12.7.- Likewise, Miscota will not be liable for non-conformities that the Customer knew about or could not have ignored at the time of the contract being made.

 

12.8.- The Customer is entitled to request the repair of the Product, its substitution, the reduction in price or the termination of the contract if the Product does not conform with the contract. The repair and substitution will be free to the Customer, this includes the delivery costs and the costs related to labour and materials. In the event the Customer exercises their right to repair or substitution, Miscota will issue a receipt with the delivery date and the non-conformity that has caused this right to be exercised. The refund or substitution of the Product will take place as soon as possible and certainly within 14 days of the date on which Miscota contacts the Customer to confirm the refund or substitution of the non-conforming Product will go ahead.

 

12.9.- The reduction in price will be proportional to the difference between the value that the Product would have had at the time of delivery. The Customer is not entitled to substitution in the case of non-consumable Products.

 

12.10.- The guarantee does not include products damaged due to negligence, being knocked, improper handling or use, incorrect voltage, electrical accidents, installation and/or use which does not conform with the instructions for use or not carried out by the authorised service technician where applicable, or perishable Products, suffering wear and tear as part of their normal use or consumption. Likewise, Miscota will not be liable for non-conformities that the User knew about or could not have ignored at the time the contract was made.

 

12.11.- The guarantee excludes:

 

1. a) Those Products which have been modified or repaired by the Customer or by any person other than the supplier or manufacturer.
2. b) If the information on the guarantee of the Product or the proof of purchase has been modified or altered.
3. c) Food products, drinks, cleaning and personal hygiene.
4. d) Goods that may deteriorate or expire quickly.
5. e) Any other item if the Customer does not have proof of purchase.

 

13.- THE RIGHT OF WITHDRAWAL AND TO CHANGE THE PRODUCTS

13.1.- Right of withdrawal. The Customer has the right to withdraw from this contract within fourteen (14) calendar days without giving any reason.

 

The withdrawal period will expire in fourteen (14) calendar days from when the Customer or a third party indicated by the Customer, other than the carrier, took material possession of the products, or in the event that the Customer’s order comprises of various products delivered separately, fourteen (14) calendar days from when the Customer or third party indicated by the Customer, other than the carrier, took material possession of the last of these products.

 

13.2.- Notifications. The Customer may exercise the right of withdrawal by notifying Maskokotas SL at the address Pol. Ind. La punta, C/Aurora s/n, 46691, Vallada (Valencia) España, by telephone 93.524.09.22 extension 200, communicating their decision to end the contract with a clear statement.  The customer may complete and send by email the withdrawal form which can be found as an Annex to these conditions, although its use is not compulsory, or send a clear statement by email to: [email protected] or accessing the ‘Contact’ section of the Website.  If using this option, we will inform you without delay using a durable medium (for example, by email) that we have received said withdrawal notice.

 

In order to complete the withdrawal period, it is sufficient to send communication regarding your wish to exercise this right, provided it is sent before the set deadline.

 

13.3.- Consequences of the withdrawal. In the event that the Customer withdraws, we will refund all payments received from you, including the delivery costs (with the exception of additional costs as a result of you choosing a different delivery method to the cheapest ordinary method that we offer) without undue delay, and in all cases, within 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will carry out the refund using the same payment method as the one you used for the initial transaction. No cost will be incurred as a result of the refund. Notwithstanding the aforementioned, we may retain the refund until we have received the goods, or until you have presented proof of their return, depending on which happens first.

 

The Customer must return the Products to us at Maskokotas SL to the address Pol. Ind. La punta, C/Aurora s/n, 46691, Vallada (Valencia) España, without undue delay and, in any case, within 14 calendar days from the date on which you communicate your decision to us to withdraw from the contract. The deadline will be considered as met provided that the goods are returned within this time period.

 

The Customer must assume the direct cost of returning the goods and only the Customer will be responsible for the diminished value of the goods resulting from handling which is different to that necessary to establish the nature, characteristics, and the working of the goods.

 

 

13.4.- How to return the Product. To return the Products correctly, the following guidelines must be followed:

 

1. a) The Products must be returned in their original box/packaging. If this is not possible, use a box of the same quality. The Products may not have been handled in any way other than that necessary to establish their nature, characteristics or functioning and if this were to happen, the consumer may be held liable for the diminished value of the Product under the terms provided for in article 108.2 of RDL 1/2007 of 16 November 2007 General Law for the Defence of Consumers and Users.
2. b) The Products must not have been used in such a way that their value is reduced or been adversely affected.
3. c) The Products must be accompanied by the delivery note with the reason for return written manually in order to ensure correct and fast handling of the return.
4. d) On arrival at our warehouse, the condition of the Products will be evaluated. If they do not comply with the established indicated regulations and conditions for returns and their condition is not correct, we reserve the right to pay a lower amount for the Product or damaged Products. 
5. e) In case of total or partial return of your order, shipping costs will not be refunded. Only the value of the returned item will be taken into account.

 

13.5.- Products excluded from the right of withdrawal. Products which are personalised and sealed Products which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery, such as foodstuffs, beverages, cleaning products and personal hygiene products, because they contain a risk of contamination and reduction of the quality of the Product, are excluded from the right of withdrawal.

 

14.- COMMENTS

All opinions written by Customers are monitored by the marketing team. If the opinions received infringe, or may infringe, the law, ethics or morals (abusive publicity, defamation, insults, comments not related to the context..), Miscota reserves the right to reject or remove these opinions.

 

15.- PERSONAL DATA PROTECTION

The company guarantees to the users of the website that it complies with the Organic Law on Data Protection and Guarantee of Digital Rights, and that it has established the security measures required by laws and regulations aimed at preserving secrecy, confidentiality and integrity in the treatment of your personal data.

Said personal data will be used in the manner and with the limitations and rights granted by the protection of personal data.

The collection and processing of the requested personal data has as its Purpose: client service, both administrative and commercial. Legitimation: The legal basis for the processing of your personal data is the consent you give by accepting this Privacy Policy before sending / providing us with your data. Recipients: your data will not be communicated to any third party, unless you are expressly informed or there is a legal obligation. Maskokotas SL undertakes to keep the maximum reserve, secrecy and confidentiality about the information of the personal data that it has at its disposal. Duration: Your data will be kept for the minimum time necessary to satisfy the purpose for which you provided it, as well as to meet the responsibilities that may arise from the data provided and from any other legal requirement. Rights: The interested party is the holder of the rights of access, rectification, deletion, limitation and opposition to the processing of their personal data, as well as the right to the portability of them. Likewise, at any time the interested party may withdraw the consent given without this affecting the legality of the treatment, as well as the possibility of going before the competent control authority (AEPD).

 

17.- INTELLECTUAL AND INDUSTRIAL PROPERTY

17.1.- “Miscota and “Bilua things for families”, “are trademarks registered by the Office for Harmonisation in the Internal Market, and consequently, any use of said trademarks or any similar identifying design that may cause confusion to third parties regarding its origin or owner is prohibited without express prior authorisation.

 

17.2.- The Websites www.bilua.com, www.miscota.com are domains registered by Miscota. Furthermore, the Intellectual Property rights relating to software or content of the Website belong to Miscota or its licensors.

 

17.3.- Consequently, the full or part reproduction of the Website is expressly prohibited.  It is not permitted to publish, manipulate, or distribute content from the Website without express authorisation from Miscota or the lawful owner, where applicable.

 

 

18.- APPLICABLE LAW AND JURISDICTION

18.1.- These General Conditions and any other question regarding their interpretation, compliance or non-compliance are governed by Spanish Law, without prejudice to the application of Community regulations and international treaties, where applicable.

 

18.2.- The contracts established between Miscota and the Users and/or Customer will be deemed to be established in the place in which the User and/or Customer has their habitual residence, and therefore the courts of this place will resolve any conflict that may arise between the parties, without prejudice to the Community regulations and international treaties, where applicable.

 

 

19.- REGARDING PROMOTIONS AND VOUCHERS.

19.1.- All promotions and vouchers are valid for one month if the promotion does not specify otherwise. 

 

19.2.- Promotions in the form of discount vouchers, will always be applied only and exclusively to the value of the Product (without VAT), never to the delivery costs.

 

19.3.- Promotions in the form of discount vouchers will always have a minimum value which, if it is not specified, will be €60 for all promotions.

 

19.4.- Miscota reserves the right to cancel a promotion to any person who makes improper use of said promotion, or who acquires numerous units of the promotion using different identities.

 

19.5.- Only one discount voucher may be used per purchase. The vouchers cannot be combined with other promotions such as offers,  sales prices or other promotional campaigns.

 

19.6.- Once the order has been paid for it is not possible to add, remove, or modify the vouchers.

 

 

20.- AFTER-SALES SERVICE AND COMPLAINTS

If you wish to talk to our Aftersales Service and Customer Services you can send us a message using the Contact Form in the “Contact” section of the Website.

 

Likewise, you can lodge complaints using our contact details in these General Conditions.

Annexed

21.- PEDIDOS PROGRAMADOS - AUTOSHIP

21.1.- At Miscota you can now place scheduled orders, which means you place an order once and you will continue to receive it according to the frequency you have stipulated.  Furthermore, you will always have the best offers which are active on the website, so you won’t need to enter vouchers.

21.2.- To make use of this service you just need to request during the online purchasing process that an order be repeated with the frequency you determine, within the limits we set.

21.3.- Changing the content of the order: You can change or substitute the content of the basket of your order periodically without any penalty, provided there is a period of at least 7 days between the notification of the change and the date of the expected receipt of the products.

21.4.- Bear in mind that the delivery costs of your periodic purchase may vary depending on the changes you make to your shopping basket. In the case of periodic purchases which cost less than the amount required for free delivery, the delivery costs charged to you will be the corresponding standard costs, in accordance with the explanation in our general conditions.

21.5.- Cancellation of periodic purchase deliveries: You may cancel your deliveries without penalty within a limit of six days before the date on which you are due to receive the order. Seven days before the date your periodic delivery is due to be sent, we will send a reminder message with the option of cancelling the order.

21.6.- You may also pause the scheduled deliveries so that you do not receive it on one occasion. This will mean that you will not be charged for this order, but the process will continue with the next order.

22.- YOGA GUARANTEE

22.1.-When you purchase you may add the YOGA Guarantee to your order. With this service you’ll enjoy the following advantages:

 

• 30 day return: The return period goes from 14 days to 30 days. If the return is not caused by a mistake or issue caused by the shop or shipping company, the client must handle and pay for the return shipment.

 

• Delivery insurance: With this service your order is insured. If your order arrives in bad condition, we’ll immediately send you a new order without any cost, or we’ll issue a full refund on the same day. In order to report the bad condition of the product, the client will send images of the product as it arrived.

 

• Priority customer service: Your queries will be the first ones to be answered. We guarantee a first answer within 2 working hours (Monday to Friday, 9h – 18h GMT +1)

 

• Alert and order tracking: You’ll know all the time where’s your rder, you’ll receive an email when the order leaves the warehouse as well as information about the delivery service. For destinations outside of the EU, we’ll tell you which agency delivers in your country, as well as the tracking code. YOGA guarantee does not influence the customs process (see section 11 for more information about customs).

 

22.2.- Right to renounce the YOGA guarantee: The client has the right to cancel the YOGA guarantee service, provided that the order has not departed the premises yet or the benefits from the YOGA guarantee have not been used yet.

23. SALE VETERINARY MEDICINES

As established by current regulations, MASKOKOTAS, S.L. has reported the activity of distance selling of medicines not subject to veterinary prescription to the Animal Feeding and Livestock Production Safety Service of the Department of Agriculture: [email protected] (telephone: 93 304 67 00).
• Department of Agriculture: Veterinary medicines and animal health products
• Ministry of Agriculture of the Government of Spain: Veterinary medicines
• Spanish Agency for Medicines and Health Products (AEMPS) (CimaVet)
Authorization number of the retailer: MV-164/B
Association number and province of association of the responsible pharmacist: 18426-Barcelona
MASKOKOTAS, S.L.
NIF: B98627441
Owner's name: Vicent Jornet Ibiza
Warehouse address: Pol. Ind. La punta, C/Aurora s/n, 46691, Vallada (Valencia) España
The estimated time for the delivery of pharmaceutical products may vary depending on the destination, this being between 1 and 30 days.
All prices shown on the web for pharmaceutical products are prices with VAT included.
Maskokotas, S.L. will not accept returns of pharmaceutical products once issued and delivered to the buyer, except in the following cases: products supplied by mistake; products that do not correspond to the customer's order; products damaged during transport; products affected by a quality or pharmacovigilance defect alert, or for which a withdrawal order has been established by the Spanish Agency for Medicines and Health Products.

24. FAMILY LOYALTY CLUB
The registration of a customer as a member of the Family Club entitles this customer to the following benefits:
- A 5% welcome discount. With a minimum purchase of 49€. Single-use coupon. Exclusively for users who agree to receive commercial communications. It is not necessary to use this coupon on the first purchase.
- Exclusive promotions. Some promotions will be exclusive to members of the loyalty club.
- Points. The customer accumulates points for the value of each product purchased (including taxes and discounts). Points are calculated by rounding the price of each product to the nearest unit (23.49 is 23 points and 23.50 is 24 points). Each point is equivalent to 1 cent discount when applied to an order. There is a minimum of €1 to be paid with a payment method in addition to the use of points. Points have an expiry date of 1 year from the date they are generated. The grooming service also generates points, but veterinary services are excluded.
Registration to the Family loyalty club is free of charge and all benefits are linked to the customer's email address. To enjoy the benefits, the customer must log in to their account on the website or identify themselves in physical shops.
The company reserves the right to cancel, suspend or modify its rules and conditions, as well as to exclude a customer from the club or its benefits if it identifies fraudulent use of the club.